The general terms and conditions of the website www.plvhairslovenia.eu are formulated in accordance with the Obligations Code (OZ), the recommendations of the Chamber of Commerce and Industry of Slovenia (GZS), international codes for e-commerce, and other applicable regulations.

These general terms and conditions constitute a valid contract between the customer and the provider. These terms bind all customers who order products or use services provided by the company. The purchase cannot be made without agreeing to the general terms and conditions.

PLV HOUSE – business unit PLV HAIR (hereinafter referred to as the provider) offers its products only to legal entities (hairdressers or hairdressing salons), and purchases by natural persons are not possible!

The provider and the customer regulate their mutual obligations with these general terms and conditions.

The customer guarantees that they have read, understood, and fully agree with these terms before accepting them.

PLV HOUSE, s.p. reserves the right to change the terms and conditions on the website www.plvhairslovenia.eu at any time, without prior notice.

WARNING: This online store is intended solely for business purchases (B2B). Purchases by natural persons are not possible through this online store. If you wish to purchase products as a natural person, you can contact the provider.

General Information – Basic Company Data

The website www.plvhairslovenia.eu is managed by:

PLV HOUSE, hairdressing services and sales, Vita Udovič, s.p.

Stari trg 32B

8210 Trebnje

Slovenia

Taxpayer: YES

Tax number: SI 80088406

Registration number: 8123365000

Date of entry in the court register 10.1.2018, registered at the district court in Novo mesto.

Bank account opened at Bank DH d.d.: IBAN SI56 6100 0002 9063 293

Bank account opened at Bank DH d.d.: IBAN SI56 6100 0002 3776 211

1. Prices

All prices are in EUR and do not include VAT. We reserve the right to change prices unless otherwise stated (e.g., promotions and special discounts). Prices apply in case of payment by the specified payment methods and under the specified conditions.

We strive to offer the most up-to-date and accurate information, but it may happen that the price information is incorrect. In this case, the provider will promptly notify the customer and allow them to withdraw from the purchase or confirm the order at the correct price.

2. Payment

The provider offers the following payment methods:

• Bank transfer (proforma invoice).

The provider reserves the right not to send the products that are the subject of the order until the payment is fully completed by the customer.

If the customer does not pay the amount owed from an individual order within fourteen (14) working days from the conclusion of the legal transaction, the provider considers such an order as terminated and sends the customer a notice of termination.

3. Ordering

The customer can place their order:

• By email: info@plvhairslovenia.eu
• By phone: 041 375 978
• Via the website: www.plvhairslovenia.eu
• Via the WhatsApp application: 041 375 978
• Instagram profile PLV_HAIR

Purchase Process

The customer submits an inquiry in person to the provider and provides personal data such as the company name, tax number, and address. Upon receiving the inquiry and data, the provider prepares an offer/proforma invoice and sends a confirmation email with all the necessary information for the bank transaction. Once the bank transaction is completed, the provider sends the package to the customer’s address.

The package includes an invoice and the general terms and conditions with all necessary attachments.

4. Purchase Assistance

The provider offers the possibility of assistance with the purchase through a form available on the website. If you are unsure which product to buy, you can contact the provider’s qualified team for help with selection and advice via the form. The form also offers the possibility to upload a picture of hair color, which will help our team ensure the best possible service options. The provider is not responsible for any technical or other issues you may have with the form or due to the form.

The provider warns that when using the form for purchase assistance, color deviations from the desired shade are possible. The provider allows the customer to more easily explain the desired shade with the form, but due to digitalization and screen resolution, the provider cannot guarantee color uniformity. The customer expressly agrees that deviation in shade or hue does not count as a defect in the item, and the customer is not entitled to compensation or any other claim for damages due to deviation.

5. Contract

The contract between the provider and the customer is concluded when the customer confirms the order. In the case of non-availability of the ordered product or a longer delivery time, the provider will inform the customer as soon as possible via email or phone.

The provider issues an invoice to the customer in written form, with itemized costs and general terms and conditions, along with an explanation of the right to withdraw from the purchase by returning the purchased product. The sales contract is stored in electronic or physical form by the provider. This contract is concluded in the Slovenian language.

6. “Become an Ambassador”

At the provider, you can apply to become an Ambassador by submitting an application via email. Through this, you can receive benefits from the provider.

After submitting the application via email, we will contact you and arrange further cooperation.

Participation in the “Become an Ambassador” campaign is subject to a separate agreement with the provider.

7. Order Rejection

The provider reserves the right to reject an order if it determines that it cannot execute it under the given conditions and data available. If the customer has already paid for the order, the full purchase amount, including delivery costs, will be refunded within two (2) working days from the notification to the customer that the order cannot be executed.

Until the full payment of the products from an individual order, the ordered products remain the property of the provider.

8. Delivery Method and Delivery Costs

The provider ensures delivery to the address provided by the customer in the order. The provider strives to ensure delivery as soon as possible but does not guarantee delivery within a specified period.

The provider cannot influence factors such as international transport, customs, and other events that may affect product delivery.

Packages are shipped within the territory of the Republic of Slovenia and abroad.

In the case of delivery abroad, from the moment we hand over the order to the delivery service, we are not responsible for any damage or loss that may occur. The provider ensures that the package will be handed over to the delivery service as soon as possible, but is not responsible for any delays caused by international transport, customs, or other events affecting product delivery. Orders abroad may be subject to local customs procedures and consequently costs, so we advise you to inquire about these costs with the competent authority before placing an order. The provider is not responsible for any additional costs that may be subject to the customs of each country.

The provider bears the risk of destruction and damage to products until the customer takes possession of the products. If the customer does not take possession of the products, the risk of accidental destruction transfers to the customer at the moment when the customer falls into default. An exception is sending packages abroad, as defined above.

8.1. Return Procedure

The customer asserts a complaint by addressing a complaint claim to the provider, where they must prove the purchase of the product with the invoice received at the time of purchase. The customer sends the complaint claim to the email address: info@plvhairslovenia.eu or to the physical address listed below.

After reviewing the claim, the provider, if it issues the customer an authorization for return, will provide technical instructions for preparing the package. The customer prepares the return package based on these instructions and is obliged to enclose a copy of the invoice. The customer must protect the products they wish to return with the original packaging or suitable packaging that can effectively protect the products.

The exchange or return of the product can be done within 10 days from the date of purchase. After this period, you can no longer assert the right to return. The product must be returned in its original condition and suitable for resale in the case of return. The right to return in no case applies to already used products or products that have been opened from the original packaging.

Return the product together with the original packaging to the provider at the address:

PLV HAIR Slovenia

GUBČEVA CESTA 1B

8210 TREBNJE

The customer notifies the provider of the desire to return or exchange the product in the same way as the order was placed. If the customer placed the order via email, the return or exchange notice is also communicated in this way.

When we receive the products, we will process the return and/or exchange within 14 working days.

For health and safety reasons, we cannot accept the return of hair that has been dyed, chemically treated, or used in any other way. To avoid potential issues, thoroughly inspect the products and their quality before use.

The customer must bear the costs of sending the package during the complaint process, regardless of the legal basis, including any additional costs that may arise during transport (customs and other duties). The provider does not accept packages with cash on delivery.

If the product can be repaired, the provider will send the repaired products by mail to the address the customer provides in the complaint claim. The provider bears the costs of sending the repaired products.

Products that will be damaged due to inappropriate packaging or otherwise used in a way that makes their return impossible will be returned to the customer without repair. The customer bears the costs of sending (returning damaged products).

This return procedure also applies accordingly in the case of asserting a material defect, as mentioned below.

9. Material Defect

The provider undertakes to comply with the provisions of the Obligations Code (OZ) regarding the assertion of material defects.

The customer must inform the provider of any material defect within two months from the day the defect was discovered. The provider is not responsible for material defects that appear after the lapse of two years since the product was handed over. The defect is considered hidden if the customer could not discover it with ordinary diligence at the time of taking over.

The provider is not responsible for material defects of the products if the customer should have been aware of them at the time of taking over. The provider is not responsible for material defects in the products that appear after two years from the day the product was handed over.

The customer must inform the provider of any material defect within two months from the day the defect was discovered. The notice of the defect must contain a detailed description of the defect and allow the provider to inspect the product.

The customer notifies the provider of the material defect in writing, via email or to the address: GUBČEVA CESTA 1B, 8210 TREBNJE, with a copy of the invoice attached.

The provider will examine the defect and within 8 days from receiving the notification inform the customer whether the defect is justified or not. If the defect is justified, the provider will send instructions for returning the products.

10. Protection of Personal Data

The provider collects and processes the personal data of the customer solely for the purpose of providing the purchased services and for customer support.

The customer agrees that the provider can send them notifications regarding the purchased services to the contact details provided at the time of purchase.

The provider undertakes to protect all personal data in accordance with the Personal Data Protection Act (ZVOP-1) and the General Data Protection Regulation (GDPR).

The customer can request access to their personal data, correction of personal data, deletion of personal data, restriction of processing, objection to processing, and data portability by contacting the provider.

11. Complaints and Disputes

The provider aims to resolve any complaints and disputes amicably.

The customer can send a complaint to the email address: info@plvhairslovenia.eu or to the address: PLV HAIR Slovenia, GUBČEVA CESTA 1B, 8210 TREBNJE.

The provider will acknowledge receipt of the complaint within 5 working days and will inform the customer of the progress and duration of the complaint handling procedure.

The provider will strive to resolve any disputes out of court. If a mutually acceptable solution cannot be found, the competent court in Novo mesto will have jurisdiction over disputes.

12. Limitation of Liability

The provider does not accept liability for any damages that may arise from the use of the website www.plvhairslovenia.eu, except for damages caused by the provider’s intentional misconduct or gross negligence.

The provider does not accept liability for any damages that may arise from incorrect or inappropriate use of the purchased products.

The provider reserves the right to make changes to the website www.plvhairslovenia.eu at any time without prior notice.

These general terms and conditions are valid from 26.6.2023.